Our Staff

Community and mental health means so much to me- I believe my purpose is to help people live life to the fullest by helping them hear better. When the pandemic turned our lives upside down in 2020, I noticed how difficult life became for people with hearing loss who could no longer read lips due to face masks. This piqued my interest in the hearing care field and here I am today, grateful as ever to have a career that fills my heart. I understand the challenges faced by individuals with hearing loss and I’m committed to providing exceptional care and support to our patients. 

I was born and raised on Long Island, New York and recently relocated to the Charlotte area. Outside of work, you can find me at home experimenting with new recipes, learning American Sign Language, or out exploring the beautiful state of North Carolina. I’m also a huge hockey fan and love to garden. 

Shohn Armstrong, BC-HIS, has been helping people hear their best since 1960. Inspired by his grandfather, who established the Armstrong Hearing Aid Center, Shohn developed a passion for hearing healthcare at a young age and followed in his footsteps to continue that legacy of care.

The most rewarding part of his work is seeing the joy and excitement on a patient’s face when they reconnect with the sounds they’ve been missing. Shohn is dedicated to finding the best hearing solution for each individual’s needs while providing personalized attention, compassion, and respect throughout their hearing journey.

When he’s not working, he enjoys golfing, reading, and spending time with friends and family.

David Graham, Workshop Consultant-HIS, lives in Inver Grove, Minnesota and has been helping people hear their best since 2006. Inspired by the needs of the underserved, David is passionate about improving the quality of life for those experiencing hearing loss.

The most rewarding part of his work is having the ability to connect and make a positive difference in people’s lives. Every day, David is committed to patient first driven care, ensuring each patient receives personalized attention and solutions tailored to their unique hearing needs.

When not helping patients reconnect with the sounds and people they love, David enjoys everything in the water, golfing, and spending time with family, friends, and the community.

Brian Ramsay, BC-HIS, lives in Chandler, Arizona, and entered the hearing industry in 2017. A proud U.S. Navy veteran, Brian is passionate about serving others and enjoys traveling across the country to help patients reconnect with the people and experiences that matter most through better hearing.

Brian believes that listening carefully to each patient’s unique needs is the foundation for finding the right hearing solution. Seeing the positive impact that better hearing has on a patient’s confidence and quality of life is what motivates him every day.

In his free time, Brian enjoys working on his Mustang, golfing, traveling, and spending time with family and friends.

Dakota Gust, Hearing Instrument Specialist, lives in Phoenix, Arizona, and has been helping people hear their best since 2018. Driven by a genuine passion for caring for others, Dakota finds the greatest fulfillment in seeing a patient’s face light up when they can hear clearly again. He is dedicated to working hard to find the right hearing solution for every individual who walks through the door.

The most rewarding part of Dakota’s work is helping patients reconnect with the people and moments that matter most. He believes that hearing is one of the most important parts of everyday life, and his goal is to find a solution for everyone who comes in. By taking the time to understand each patient’s unique needs, Dakota provides personalized care and recommendations that help improve their quality of life.

When he’s not helping patients reconnect with the sounds they love, Dakota enjoys fishing, skiing, and spending time with his wife and family.

Jennifer Disbrow, a hearing industry veteran, lives on Long Island in NY and has been helping people hear their best since 2001. Inspired by her Undergraduate work in Speech, Hearing and Communication Science, as well as her Masters Studies in Audiology at Hofstra University Jennifer is passionate about improving the quality of life for those experiencing hearing loss.

The most rewarding part of her work is seeing patients experience new technology that will truly improve their quality of life. Every day, Jennifer is committed to teaching her patients, ensuring each patient receives personalized attention and solutions tailored to their unique hearing needs.

When not helping patients reconnect with the sounds and people they love, Jennifer enjoys photography and art and, most of all, values time with her family.

• Hearing Industry Experience since 2007
• Family owns and operates a hearing aid office in the central valley of California since mid 50’s

Christopher Green is a third generation Hearing Instrument Specialist. He is dedicated to treating every patient with the utmost care, attention and respect they deserve. He knows how and why to fit the best possible solutions for your patients and will help you make a patient for life!

• Hearing Industry Experience since 2014
• Personality Profile: Type A

Molly is a South Louisiana native with over a decade of experience in the hearing healthcare industry. She is passionate about helping patients rediscover the world through better hearing and excited to bring her expertise to your clinic.

Her career in both ENT settings and private practices gives her a versatile skill set in patient care, record-keeping, marketing, and administrative tasks. She excels at building trust and lasting relationships with patients, combining advanced technology with compassionate care to help them navigate hearing challenges. Her experience and dedication can enhance and improve the lives of patients.

Molly Thrush is the Hearing Instrument Specialist in Round Rock, Texas. She also serves as a Regional Clinic Leader in the central Texas area. Molly is originally from Nashville, Tennessee and attended the University of Mississippi. She was drawn to the profession in college and started working in the hearing industry right after graduating in 2015.

What Molly loves most about saving hearing lives is watching each patient transform as they are able to live a more fulfilling life once fit with hearing aids. When patients come back and tell her how they are able to hear their granddaughter or participate in activities again is extremely rewarding to her. Molly knows every patient has different needs and is excellent at finding a solution for everyone.

Cynthia Garza is a Hearing Instrument Specialist. She is originally from Laredo, Texas. Cynthia has over 21 years of experience in healthcare as a dedicated professional. She began working in the hearing industry in 2018 and was drawn to their profession because she enjoys working with people of all ages, learning new skills and helping her community.

What Cynthia loves most about helping save hearing lives is making that personal connection with her patients. She strives to go above and beyond to exceed patient care by paying close attention to everyday detail in the delivery of patient services.

In this life, there is nothing better than being surrounded by friends and family. Being able to help people communicate has been a passion of mine for years. Hearing the laughter of children, the waves of the ocean, beautiful music, and the voices of loved ones are experiences I want everyone to have the opportunity to experience. I look forward to taking the journey to better hearing with you.

Cassandra has been working in this field since 2014. She attended the University of Texas at San Antonio. Cassandra enjoys educating her patients about hearing loss and the importance of taking care of their ears. She knows too many people suffering from hearing loss, so it gives her great pleasure helping people hear as well as they should.

Christy started in the industry in 1990 as a Patient Services Coordinator and within 6 months she started training to get her license in Shreveport, Louisiana. She worked there for 10 years before moving to Louisville, Kentucky. She has been fitting hearing aids in Houston for over a decade and can’t imagine doing anything else. Christy loves improving people’s lives by reconnecting them to their world, and tries to treat every person who walks through the door the way she would want her family to be treated.

Nassim is a licensed Hearing Instrument Specialist and has cared for patients as young as eight years old all the way up to the age of 101. She especially loves working with senior citizens and takes great pride in the level of care and support that is provided to each person. Seeing a patient flourish brings her great joy in her professional life.

Dr. Jaclyn Craft Landry, Regional Clinical Manager at Audibel Hearing Centers in Louisiana, graduated from the University of Southern Mississippi in 2011. She graduated from Louisiana State University Health Sciences Center of New Orleans in 2015 with a Doctorate in Audiology. She began her career as a clinical extern with Audibel Hearing in 2014 and has worked in the private practice setting since her externship year. Dr. Landry works as a clinical supervisor for Louisiana State University Health Sciences Center and the University of South Alabama. Dr. Landry not only enjoys working closely with patients and their physicians to manage complex audiological cases, but also mentoring students in Audiology best practices. She also has experience presenting to the community on various topics related to hearing loss. 

Apart from the Audiology world, Dr. Landry is very involved in the community and dedicates much of her time aiding families with children who have special needs.  Dr. Landry is the mother to two beautiful daughters, her youngest being medically complex, Dr. Landry is passionate about sharing her knowledge on how to navigate life and the world with children who require an extra level of care at home. 

Fred Boudreaux Jr, Au.D. has been dedicated to serving his patients and audiology for over 25 years including serving as an Adjunct Associate Professor in the Au.D. program at Louisiana State University Health Science Center. Dr. Boudreaux graduated with his Masters in Communication Disorders from Louisiana State University Medical Center in 1999 and obtained his Au.D. from A.T. Still University in 2014. He is the 2020 Treasurer Elect of the Louisiana Academy of Audiology.

D’Anne graduated Cum Laude from Southwest Texas State University in 1993 and is passionate about connecting people back to their lives through better hearing. D’Anne has over 24 years of client experience and recognizes the difficulties her clients go through. She understands each client is different and needs a customized solution to their needs.

Dr. Emily Leonard is an Audiologist originally from Columbus, Georgia. She moved to Metairie, Louisiana in 2022 after attending the University of South Alabama for graduate school. Emily’s original draw to audiology came from the desire to give people back the power of communication and she strives to give the gift of hearing to everyone who comes into the clinic.

• Hearing Industry Experience since 2000
• Prior Retail Clinic Operations Experience including: Patient Care Coordinator Training and Development, Patient Care Pathway/Process, & CEU Administrator
• Patient-focused Approach
• Personality Profile: Type A

Karen takes a personal interest in helping people find better hearing. She has helped hundreds of people find solutions for their hearing challenges and select the perfect solutions for their lifestyles. Karen is a charismatic, compassionate advocate for the patient. She will work with the entire team to ensure a successful event. Being born with a profound hearing loss and many years of industry experience has allowed Karen to connect with patients in understanding their hearing issues and helping them get better hearing.

• Hearing Industry Experience Since 2016
• Education: Bachelor of Science in Hearing, Speech and Language Sciences at Ohio University
• Fluent in French

Rebecca is an enthusiastic lover of digital audio and enjoys the challenge of making our patients understand just how incredible hearing technology can be. Rebecca has always been the think-tank of her sales teams in the past, and enjoys thinking out of the box to ensure that everyone has the custom experience they were looking for, even if it takes a little extra work. She has also helped colleagues open and maintain new clinics, and understands the needs of a clinic owner or manager from the back end. From sales to management to PCC, in her modest career she has already done it all. Rebecca is no bored car salesman; she is a hearing health cheerleader!

Randi Lieberman has been helping patients improve their hearing and quality of life as a Hearing Instrument Specialist since 2013, though her connection to hearing care began much earlier through her father’s private hearing practice.

Because hearing loss has affected multiple members of her family, including her parents, husband, and daughter, she brings a deeply personal understanding of the patient experience. Her personal perspective inspires her to provide compassionate, individualized care and ensure every patient receives the attention and support they deserve.

The most rewarding part of her work is seeing the confidence and joy that better hearing brings, especially when patients share stories of reconnecting with loved ones and the moments that matter most.

Outside the office, Randi enjoys spending time with her family, traveling, cooking, and reading, and brings the same warmth and dedication to her patients that she values in her own family.

• Hearing Industry Experience since 2000
• Prior Retail Clinic Operations Experience including: Patient Care Coordinator Training and Development, Patient Care Pathway/Process, & CEU Administrator
• Patient-focused Approach
• Personality Profile: Type A

Karen takes a personal interest in helping people find better hearing. She has helped hundreds of people find solutions for their hearing challenges and select the perfect solutions for their lifestyles. Karen is a charismatic, compassionate advocate for the patient. She will work with the entire team to ensure a successful event. Being born with a profound hearing loss and many years of industry experience has allowed Karen to connect with patients in understanding their hearing issues and helping them get better hearing.

Corinne Zimerman, Au.D., has been helping people hear their best since 1993 and lives near Freeport, Maine. Growing up in a family affected by hearing loss, she understands the challenges it can create for both individuals and their loved ones and is passionate about helping patients improve their quality of life through better hearing.

Corinne finds the greatest reward in seeing how improved hearing helps people reconnect with everyday experiences. She is committed to educating patients, addressing their questions and concerns, and providing personalized solutions tailored to their unique needs.

Outside of work, Corinne enjoys gardening, spending time in nature, traveling, and indulging her sweet tooth. She also values time with family, friends, and her community.

• Hearing Industry Experience since 2007
• Family owns and operates a hearing aid office in the central valley of California since mid 50’s

Christopher Green is a third generation Hearing Instrument Specialist. He is dedicated to treating every patient with the utmost care, attention and respect they deserve. He knows how and why to fit the best possible solutions for your patients and will help you make a patient for life!

Nathalie has worked at The Balance Clinic for Lee Health since 2001. She is the leader of the Lee Health Balance and Vestibular Rehabilitation Team of therapists which includes in-house training of therapists throughout the continuum of care in the field of vestibular rehabilitation. Her  primary  areas  of  interest include evaluating and treating balance and vestibular dysfunction. She is also the leader of the Lee Health Parkinson’s Rehab Team working with People with Parkinson’s to maximize their mobility skills while improving their safety and independence. Nathalie is a firm believer that “knowledge is power” and she wishes to share her experience and knowledge to help people who experience balance problems, dizziness and/or vertigo complaints find solutions to improve their quality of life and return to optimal levels of participation in meaningful roles and activities. She is also actively involved in education seminars on fall prevention throughout the community.

John is nationally board certified in hearing instrument sciences and is also certified by the American Conference of Audioprostology. John has been taking care of the needs of the hearing impaired throughout Florida for the past 24 years. John offers insight into the often confusing symptoms of hearing loss, especially when noise exposure is involved. He also covers the advancements into the treatment of nerve deafness and presents information concerning the recent findings from Johns Hopkins that untreated hearing loss dramatically increases the probability of developing Alzheimer’s disease and dementia. John has lectured throughout Florida since 1985.

Tim West has helped thousands of people on their journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Andrew Hedley has helped thousands of people on their journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Scott Esbit has helped thousands of people on their journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Lori Archie has helped thousands of people on their journey to better hearing. Her experience gives her tremendous insight into the problems and frustrations that accompany hearing loss. Her time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Deb Kaster has helped thousands of people on their journey to better hearing. Her experience gives her tremendous insight into the problems and frustrations that accompany hearing loss. Her time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Using the latest in communication technology the best doctors and hearing health care professionals in the country can now consult exclusively with our office. Lauren Foley has helped thousands of people on their journey to better hearing. She will be able to answer all of your hearing health questions as well as tell you about the sophisticated hearing help now available!

Using the latest in communication technology the best doctors and hearing health care professionals in the country can now consult exclusively with our office. Kristin Pena has helped thousands of people on their journey to better hearing. She will be able to answer all of your hearing health questions as well as tell you about the sophisticated hearing help now available!

Using the latest in communication technology the best doctors and hearing health care professionals in the country can now consult exclusively with our office. Brooke Fallon has helped thousands of people on their journey to better hearing. She will be able to answer all of your hearing health questions as well as tell you about the sophisticated hearing help now available!

Sarah Varricchio has helped thousands of people on their journey to better hearing. Her experience gives her tremendous insight into the problems and frustrations that accompany hearing loss. Her time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Jeannie Smith has helped thousands of people on their journey to better hearing. Her experience gives her tremendous insight into the problems and frustrations that accompany hearing loss. Her time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Robert Gaustad has helped thousands of people on their journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Roger Johns has helped thousands of people on their journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Paul Riding has helped thousands of people on their journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Dr. Kristy Lowery, Ph.D., CCC-A, FAAA has over fifteen years of experience helping patients of all ages in a variety of settings including ear, nose and throat clinics as well as in private practice. She is a Fellow in the American Academy of Audiology and holds a Certificate of Clinical Competence from the American Speech Language and Hearing Association. Dr. Lowery received her undergraduate degree from Millsaps College in Jackson, Mississippi and received a Master’s Degree in Audiology and her Ph.D. in Speech and Hearing Science from the University of Tennessee, Knoxville. Her area of interest and specialty is in the diagnosis and treatment of hearing loss. Most of her clinical research was in the area of amplification, specifically looking at noise reduction technology in hearing aids as it relates to the objective and subjective outcomes of hearing aid users.

Keri Ruf has helped thousands of people on their journey to better hearing. Her experience gives her tremendous insight into the problems and frustrations that accompany hearing loss. Her time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Jackie Hoppenrath, Licensed Audiologist, earned her Bachelor of Science Degree in Communication Disorders from Central Michigan University followed by her Master of Arts Degree in Audiology from Western Michigan University.

She is a Fellow of the American Academy of Audiology and is a Licensed Dispensing Audiologist in several states.  Her goal is to be a licensed audiologist in all states.

Using the latest in communication technology the best doctors and hearing health care professionals in the country can now consult exclusively with our office. Haylee Lamb has helped thousands of people on their journey to better hearing. She will be able to answer all of your hearing health questions as well as tell you about the sophisticated hearing help now available!

Cory Hill has helped thousands of people on their journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Using the latest in communication technology the best doctors and hearing health care professionals in the country can now consult exclusively with our office. DeAnne Pacheco has helped thousands of people on their journey to better hearing. She will be able to answer all of your hearing health questions as well as tell you about the sophisticated hearing help now available!

Dennis Athey has helped thousands of people on their journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Aneeqa Amin has helped thousands of people on their journey to better hearing. Her experience gives her tremendous insight into the problems and frustrations that accompany hearing loss. Her time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Kevin Quinlivan has helped thousands of people on their journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Greg Carlen has helped thousands of people on their journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Daniel Bledsoe has helped thousands of people on their journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Chris Prince has helped thousands of people on their journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Britton Hill has helped thousands of people on their journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Arthur Riley, LHAS, BC-HIS, CDP, is a nationally board-certified hearing instrument specialist, certified dementia practitioner, and U.S. Navy veteran who has been helping people hear their best and stay connected since 1990. Based in Vero Beach, Florida, Arthur combines a passion for science with compassionate, patient-centered care to improve the quality of life for those experiencing hearing loss.

He finds the greatest reward in helping patients and their families overcome barriers that stand in the way of receiving the care they need. Arthur provides personalized attention and customized hearing solutions that address each patient’s unique needs and goals.

When he’s not helping people reconnect with the sounds and relationships that matter most, he enjoys traveling, gardening, mentoring others, and spending time with family and friends.

Chris LaHaye has helped thousands of people on their journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Raymond Yount has helped thousands of people on their journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Mr. Simpson has been helping people hear better for over 15 years. His experience as a business owner and trainer gives him unique insight on how his office should operate. His primary concern is giving his patients the best hearing they can possibly get with today’s advanced technology. He prides himself on solving challenging hearing losses. Mr. Simpson has been recognized nationwide for his achievements in the hearing aid industry. When not fitting hearing aids, Mr. Simpson enjoys sports and spending time with his family and new baby.

Geoff Savett is a native Floridian. He began his career as a hearing healthcare professional in 2007. Geoff is a member of the International Hearing Society, a member of The Florida Society of Hearing Healthcare Professionals, and is Nationally Board Certified in Hearing Instrument Sciences. Geoff is a proud supporter of the Starkey Hearing Foundation.

Geoff understands that life is all about doing the things you love to do with the ones you love. “Hearing is the sense that brings language and helps us connect to our history, be part of the present, and connects us to our future. Hearing is our connection to life itself.” Geoff believes by treating hearing loss early, we have more to work with and can achieve a better result. Get started as soon as you can. The longer you wait, the less you’ll get back. Geoff’s commitment to excellence, in providing the very best hearing healthcare, is enhanced by his compassion for his patients, his caring attitude, and his confidence in that he is providing the best overall hearing experience around.

Tom Gillespie has helped thousands of people on their journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Deann Reinshuttle has helped thousands of people on her journey to better hearing. Her experience gives her tremendous insight into the problems and frustrations that accompany hearing loss. Her time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Ron Ragsdale has helped thousands of people on his journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Jason Williams has helped thousands of people on his journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Using the latest in communication technology the best doctors and hearing health care professionals in the country can now consult exclusively with our office. Brittany Barrington has helped thousands of people on their journey to better hearing. She will be able to answer all of your hearing health questions as well as tell you about the sophisticated hearing help now available!

Dr. Britiany Pierson, Au. D., CC-A, FAAA specializes in hearing technology and balance disorders in patients of all ages.  She is a fellow of the American Academy of Audiology and holds a Certificate of Clinical Competence from the American Speech-Language and Hearing Association.  She is a Licensed Audiologist and Hearing Instrument Specialist in most states throughout the country.

Allan Krebs has helped thousands of people on his journey to better hearing. His experience gives her tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Larry was born and raised in Michigan and has been in the hearing aid industry since 2011. Working in this industry has been a great experience for him as helping people hear is so eye-opening and each day brings new experiences and challenges. Larry believes that there is no better job you could ask for when all that is required of you is to open your heart and do the best that you can for each patient. For Larry, giving back to the community is an extremely fulfilling accomplishment.

Dr. Kent Collins is the Vice President of Clinical Operations for Starkey’s Retail locations. Dr. Collins specializes in Patient Journey Innovation, Insurance & 3rd Party Payer processes, Telehealth, and Education & Training. He also serves as the Managing Director overseeing Starkey’s world renowned Center For Excellence. Dr. Collins has also served as the President of the Minnesota Academy of Audiology and sat on the Board of Directors while chairing the Nominations and Elections Committee.

Dr. Collins created and developed the world’s busiest private sector TeleAudiology program and is believed to be the first ever Audiologist licensed in all 50 states. Dr. Collins is a Fellow of the American Academy of Audiology and holds a Certificate of Clinical Competence from the American Speech-Language and Hearing Association.

Dr. Collins earned his Bachelor of Science degree in Communicative Disorders from the University of Wisconsin, Stevens Point, followed by his Master of Science in Audiology from Purdue University in West Lafayette, Indiana. He completed his education at Salus University in Elkins Park, Pennsylvania, where he earned his Doctor of Audiology degree.

Stephanie McMillan has helped thousands of people on her journey to better hearing. Her experience gives her tremendous insight into the problems and frustrations that accompany hearing loss. Her time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Spencer Schmidt has been helping people hear their best since 2010. Inspired by family members with hearing loss, Spencer is passionate about improving the quality of life for those experiencing hearing loss.

The most rewarding part of his work is Seeing the impact of his work with his patients. Every day, Spencer is committed to working directly with patients and their families, ensuring each patient receives personalized attention and solutions tailored to their unique hearing needs.

When not helping patients reconnect with the sounds and people they love, Spencer enjoys giving back to the kids in the community acting as a baseball, hockey, and golf coach and values spending time with family, friends, and the community.

Kyle Smith, BC-HIS, has been helping people hear their best since 1986. Inspired by seeing firsthand how hearing technology transformed his wife’s life, Kyle is passionate about improving quality of life through better hearing and meaningful human connection.

The most rewarding part of his work is seeing patients hear better and experience a renewed sense of connection, confidence, and enjoyment in their daily lives. Kyle is committed to listening first, understanding each patient’s unique needs, and working collaboratively to find the best solution, ensuring every patient receives personalized attention and care.

When not helping patients reconnect with the sounds and people they love, Kyle values spending time with family, friends, and the community and is especially passionate about the life-changing impact that better hearing can have on individuals and their loved ones.

Scott Stone has helped thousands of people on his journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Russ Cash, NBC-HIS, has been helping people hear their best since 1987. Inspired by a genuine desire to understand and support people through their hearing journey, Russ is passionate about improving the quality of life for those experiencing hearing loss through education, empathy, and proven hearing solutions.

The most rewarding part of his work is helping patients feel understood and watching them reconnect with the people and moments that matter most. Every day, Russ is committed to leading with empathy, taking a consultative approach, and ensuring patients feel comfortable and confident throughout the hearing process, with solutions tailored to their individual needs.

When not helping patients reconnect with the sounds and people they love, Russ enjoys sharing his decades of hearing care experience with others and values spending time with family, friends, and the community. After more than 40 years fitting hearing instruments, he continues to find tremendous satisfaction and enjoyment in helping patients hear their best.

Rose Cole is a licensed Hearing Instrument Specialist who is passionate about helping people improve their quality of life through better hearing and has been in the industry since 2004. She discovered her passion for the profession after friends from her church encouraged her to explore a career in hearing healthcare.

She finds the greatest joy in helping patients reconnect with their families and participate more fully in the conversations and moments that matter most. Rose is committed to providing compassionate, patient-centered care and building lasting relationships with those she serves.

Outside of work, she enjoys spending time with her husband, children, and grandchildren and cherishes every opportunity to make memories with her family.

Ron Bowen has helped thousands of people on his journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Rob Wall has helped thousands of people on his journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Rachael Massey has helped thousands of people on her journey to better hearing. Her experience gives her tremendous insight into the problems and frustrations that accompany hearing loss. Her time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Patrick Thomas, a Nationally Board-Certified Hearing Instrument Specialist, has been helping people hear their best since 1986. Patrick was inspired early in his career by watching humanitarian work, which showcased the life-changing impact of hearing care on children around the world and sparked his passion for helping others hear better.

The most rewarding part of his work is reconnecting patients with the sounds, people, and moments that enrich their lives. He is committed to improving quality of life through evidence-based hearing healthcare, combining professional expertise, thorough diagnostics, and personalized solutions.

Patrick believes hearing health is closely connected to overall brain health and is dedicated to providing thoughtful guidance throughout each patient’s hearing journey.

When he’s not helping people hear better, Patrick enjoys golfing, playing competitive pickleball, and spending time with family, friends, and his community.

Pat Anderson has helped thousands of people on his journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Mitch Marcus has helped thousands of people on his journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Mihira Chandrasoma has been a dedicated professional in the hearing healthcare industry since 1988. Inspired by his brother’s experience with early-childhood hearing loss, Mihira entered the field with a clear personal mission: to help individuals overcome hearing challenges and improve their quality of life.

As a Workshop Specialist for Starkey and Audibel, he takes immense pride in delivering life-changing hearing aid demonstrations and providing patient-centered care that leaves a lasting impact.

When he isn’t assisting patients, Mihira loves traveling the world and recharging with family and friends.

Mary McAndrew has helped thousands of people on her journey to better hearing. Her experience gives her tremendous insight into the problems and frustrations that accompany hearing loss. Her time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Mark Fellman has helped thousands of people on his journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Les Ham has helped thousands of people on his journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Kurt Smelser has helped thousands of people on his journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

• Hearing Industry Experience since 1989
• Personality Profile: Type A

Kristin Schardein has excellent communication skills and approach to selling to the hearing impaired. She is personable, technical and efficient. She has demonstrated great flexibility in each office to follow business owners’ guidelines. Her charm and patient focused approach leads her to be one of the most requested consultants on staff.

Kris Lachapelle has helped thousands of people on his journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Kevin Richards has helped thousands of people on his journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Kelly Simpson has helped thousands of people on her journey to better hearing. Her experience gives her tremendous insight into the problems and frustrations that accompany hearing loss. Her time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

• Hearing Industry Experience since 1984
• Graduated from McNeese State University in 1972
• Sales Training Developer

John has been fortunate to help over 30,000 Hard of Hearing people lead a more normal life. He has trained many hearing instrument specialists and has conducted numerous educational sales courses all over the country. John’s time is now 100% dedicated to helping people with all types of hearing loss throughout the United States.

Joann Keyes Sellers, Au.D., has been practicing audiology since 1976. She chose a career in audiology because hearing loss is prevalent on her mother’s side of the family. Although she originally dreamed of becoming a large animal veterinarian, her focus shifted to audiology during her undergraduate studies when her mother needed hearing aids.

Helping people reconnect with their families and the world around them is her passion. She believes that individuals with hearing loss should be active participants in life, not just observers.

Joann lives in Port Orange, Florida, with her husband, Dan, and their Australian Shepherd, Merlin. In her spare time, she enjoys spending time with her nieces and other nearby family members and cheering on the Florida Gators.

Jerry Kaye has helped thousands of people on his journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

John C. Vash has helped thousands of people on his journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Jay Nicklas has helped thousands of people on his journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Jane is a small-town farm girl from Iowa, who married her 7th grade sweetheart 43 years ago. Inspired by a childhood friend who was deaf, Jane studied Communication Disorders at Iowa State University then on to the University of Northern Iowa for Postgraduate and Doctoral work in Audiology.

“Doc Jane” as patients call her, has been helping the hard of hearing since 1986 and specializes in the latest AI hearing aid technology. Her positive energy and compassion for her job does not go unnoticed.

She and her husband travel the country in their 5th wheel and two little golden doodles seeing patients at special events. Weekends are spent soaking in hot springs, hiking, biking and spending time with family and friends.

Gina Cederstrom has helped thousands of people on her journey to better hearing. Her experience gives her tremendous insight into the problems and frustrations that accompany hearing loss. Her time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

• Hearing Industry Experience since 1990 (including Repair Supervisor and Store Manager)
• Patient-oriented Approach
• Believes demoing sells the product
• Spanish-speaking

Evelyn finds her world exciting as she watches people come back to life with better hearing and understanding. Having a mother that wears hearing aids, Evelyn understands the frustrations associated with hearing loss and the lack of addressing the issue. Evelyn emphasizes on educating the patient and family on the importance of treating hearing loss and believes that selling the office is just as important as selling the product.

Don Stephens has helped thousands of people on his journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.

Derek McKinney has helped thousands of people on his journey to better hearing. His experience gives him tremendous insight into the problems and frustrations that accompany hearing loss. His time is dedicated 100% to traveling across the country to help people with all types of hearing loss.